Consulting and Design Services (US & International)

IHCD brings its expertise in accessibility and universal design to a wide range of public and private clients. We tailor the scope of work for every project.  We are distinguished by our mission-driven non-profit intent to educate, to provide practical information and to generate capacity within our client organizations.  IHCD’s multidisciplinary team allows us to offer a holistic evaluation of the usability for the widest spectrum of people.  In a world where every experience is increasingly a mix of physical, information, communication, social and policy environments, we’ll help you to create seamless solutions that work for everyone.

Built environments

Plan review from schematic design through construction documents for compliance with federal law and state code and best practice in inclusive design.  We welcome reviewing specifications for materials and products.

Analysis of existing conditions include conducting a self-evaluation of accessibility compliance (Section 504, Americans with Disabilities Act, the Fair Housing Design and Construction requirements) that can lead to a comprehensive plan of corrective action.

Design Services for new construction or major renovation are limited to a few projects a year in which a client wants to create an inclusive design model project.


IHCD works with entrepreneurs, designers and businesses to evaluate concepts, prototypes or existing designs to assess usability for the widest possible spectrum of people. IHCD’s staff expertise is supplemented by engaging User/Experts who are people with physical, sensory or cognitive functional limitations who range from teens to people in their ‘80s.  IHCD uses a contextual inquiry method for analysis.  Evaluation, to the extent possible, is conducted in-situ but can be conducted on-site at client locations or at IHCD’s headquarters in downtown Boston.

Usability and user/experience are dominant concerns in a world of proliferating Information and Communication Technology.  ICT can deliver extraordinary opportunity for equal and shared experience for people with a range of functional issues IF they are designed with the widest possible spectrum of users in mind.  IHCD’s staff experts can assist clients to understand current expectations for compliance with accessibility standards as well as best practice in the graphic design issues of digital designs for websites, apps, games and social media. Detailed reviews will include expert staff analysis, testing with standardized tools and engagement with User/Experts selected to align with the target audience for your ICT.  The deliverable is a detailed report with specific, illustrated recommendations.

Public and private entities are paying substantial attention to increasing the quality and effectiveness of Service Design. IHCD believes that there are two keys to making service design better:

  1. Recognize that services that work for people at the edges of the spectrum will work better for everyone.
  2. Service is inevitably holistic and needs to considered as an experience that includes the physical, information, communication, attitudinal or social environments as well as policy.

Testing with real representative users in real environments delivers detailed findings efficiently and quickly that can be acted on immediately. IHCD goes beyond the inherent constraints of ‘personas’ that can never surprise or talk back to engage real people representative of the characteristics of the target audience