Meeting the Needs of Disabled Travellers

A guide to good practice for real-time information systems providers

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Bus operations in the UK have improved considerably over recent years. New fleets, better services and continued good value are all contributing to a sustainable – and in some areas strongly growing – public transport system.

As a public service, bus operators serve the needs of the community on an inclusive basis. The need to deliver this is not merely good practice; it is a statutory requirement under the Disability Discrimination Acts 1995 and 2005 (“DDA”). Indeed, many of the recent improvements in bus services have been made to help disabled people: low-floor and ‘kneeling’ buses, buses and bus stops with space for wheelchairs, etc.

Social inclusion is not just about structural changes. One of the biggest changes to public transport over recent years has been the widespread provision of high quality real time information, so that passengers know how their service is running moment by moment. It is important that this information is also accessible to disabled people as well. These Guidelines provide some help to achieve this consistently and effectively.

This work has been coordinated by Centaur Consulting Ltd, with the research services of TRL Ltd. It has been part funded by the Department for Transport.

Real Time Information Group (RTIG)