A user/expert is a person who has developed expertise by means of their lived experience in dealing with the challenges of the environment due to a physical, sensory or cognitive functional limitation. IHCD has an established database of user/experts who range from adolescents to people in their ‘80s. The only expertise you need is the willingness to share your honest experience when evaluating a place, product, technology or service. Participants help review the usability and accessibility of physical environments as well as products, services and new technologies.
"This is really good for me because it gives me more self-esteem. I feel valued and I feel important because I feel heard, which is really good for me." - Joan, User/Expert