Inclusive design is design that works for the widest spectrum of users without the need for specialized adaptation. It centers around the user experience with a focus on social sustainability. IHCD uses the World Health Organization’s Definition of Disability as the foundation for our consulting and research work in the field and in our user/expert lab. We believe that good design must work not only for as many users as possible, but also enhance everyone’s experience.

A user/expert is a person who has developed expertise by means of their lived experience in dealing with the challenges of the environment due to a physical, sensory or cognitive functional limitation. IHCD has an established database of user/experts who range from adolescents to people in their ‘80s. Participants help review the usability and accessibility of physical environments as well as products, services and new technologies.

IHCD is home to the New England ADA Center; the Americans with Disabilities Act (ADA) is a comprehensive federal civil rights law that prohibits discrimination in all aspects of life on the basis of disability. There are five Titles within the ADA that outline rights and responsibilities of employers, state and local government, businesses and non-profits, architects and designers and individuals and advocates, and IHCD strives to help customers reach standards set by these titles.